The Memorial Society is Hiring!

Member Support

We are looking for a dynamic and compassionate individual to join our Member Support team.   Member Support is committed to helping members with all kinds of inquiries and plays an invaluable role in helping families with referrals and support upon the death of a member. Another part of this role is to help raise awareness and promote the Memorial Society of BC to diverse constituencies through outreach and education activities. Member Support is often the first point of contact for the organization and requires a professional, enthusiastic and positive approach.

Reporting to the Executive Director, this is a part-time position that offers an exciting opportunity for an individual wishing to make a difference in end-of-life planning.

Member Support – 14 hours/week

• Support new and existing members with diverse inquiries and requests for assistance.
• Reply in timely manner to incoming phone calls and emails; manage incoming and outgoing office mail.
• Provide knowledgeable and compassionate support and referrals to families when a death occurs.
• Adhere to internal protocols to ensure database is consistently and accurately updated.
• Process membership applications and payments.
• Support regular office administration as required.
• Other duties as required.

Education & Outreach – up to an additional 12 hours/month to support education & outreach activities

• Research and identify opportunities to successfully promote the organization to increase membership.
• Organize and deliver presentations to diverse organizations and community groups.
• Staff information booths at community events.
• Assist in organizing educational webinars on topical issues.
• Assist in supporting a small pool of volunteers.
• Other duties as assigned.

Qualifications

• Degree or diploma in social work, community development, hospitality, or combination of training and experience.
• Exceptional interpersonal skills with positive and outgoing approach and ability to work with diverse clientele.
• Experience working with databases and other computer programs.
• Solid time management skills and strong ability to problem solve.
• Strong presentation skills.
• Experience working with older adults or seniors a strong asset.
• Knowledge of not-for-profit organizations is preferable.
• Knowledge or interest in end-of-life issues is an asset.

Position type: Contract, on-going – beginning as soon as possible

Hours: 14 hours per week (with 2 days/week in office), plus up to an additional 12 hours/month

Rate of pay: $25.00 per hour

Please submit your resume and cover letter to outreach@memorialsocietybc.org by March 8, 2026

Include ‘Member Support Position’ in the subject line.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.